Loyalty And Rewards | Touchpoint Group

Loyalty Programs

Rewards alone do not drive loyalty, and that is why Customer Loyalty+ is not a rewards program.

Customer Loyalty+ comes in 3 tiers (Silver, Gold, and Platinum). Our Gold-tier product can be significantly customised - at a fixed price and with a nimble delivery path to market that is so much more than what is available through your standard loyalty programs offered by others.

Customer loyalty campaigns don't stop when a shopper leaves your store. The ability to reach your customer wherever they are with tailored messaging and a robust loyalty program will be rewarded with higher purchase frequency, increased basket size, and will ultimately drive advocates for your brand. We understand that every business is different, and a loyalty program is the perfect opportunity to meet your customer's unique needs.

Customer Loyalty+

Provides you with a customer loyalty program that can be implemented effectively and pay for itself quickly - without straining your marketing budget
Offers our clients a comprehensive, branded program to their specifications
Helps you attract loyal customers who are committed to your business, who stay longer, spend more often, and encourage others to do the same
We will be an extension of your team, providing community management and day-to-day operational support

Features + Benefits

Silver

Basic Community, no access to edit/download customer data (view ONLY).

Up to 2,000 members
Unlimited users
Custom Branded Loyalty Solution
NZ Company - Local Support & Best Practice Advice
ISO Security Certified - Peace of Mind
Future-Proofed with MX and IP Growth & Leverage
Benefits that drive Engagement and Loyalty

Gold

Community with full access to customer data and platform features.

Up to 10,000 members
Unlimited users
Custom Branded Loyalty Solution
NZ Company - Local Support & Best Practice Advice
ISO Security Certified - Peace of Mind
Future-Proofed with MX and IP Growth & Leverage
Benefits that drive Engagement and Loyalty
Transaction/Interaction Retargeting: Suitable for e-commerce
Community Data Management
Birthday Club
Gamification - Member Online Competition Quiz Module
Refer A Member
Community Moderator

Platinum

Larger 'managed' Community with admin/moderator.

Up to 100,000 members
Unlimited users
Custom Branded Loyalty Solution
NZ Company - Local Support & Best Practice Advice
ISO Security Certified - Peace of Mind
Future-Proofed with MX and IP Growth & Leverage
Benefits that drive Engagement and Loyalty
Transaction/Interaction Retargeting: Suitable for e-commerce
Community Data Management
Birthday Club
Gamification - Member Online Competition Quiz Module
Push Notification & SMS
Multiple Campaigns, Promotions & Offers
CRM & Data Integration
Refer A Member
Community Manager
Digital Member Card
Loyalty Tiers

What You Need It*

Pay Only When You Need It

One-off campaigns
Member/Staff Training Benefit
Conference/Trade Show Forms
Promotions
SMS Push or SMS Text To Engage
Managed Services
Member Auctions or Reverse Auctions

* These features can be purchased at any time, for our Silver, Gold, or Platinum-tier product.

Get the Customer Loyalty+ program that best suits your needs

Customer Loyalty+ comes in 3 tiers (Silver, Gold, and Platinum). All 3 tiers of the product can be significantly customised - at a fixed price and with a nimble delivery path to market that is so much more than what is available through your standard loyalty programs offered by others.

Our Gold-tier product is a great starting point for many. One of the benefits of our Gold-tier product that resonates extremely strongly with very small and/or very busy marketing teams and companies is our end-to-end marketing engagement and automation services. If you can not do it, we can do it with you.

We have our Platinum-tier product for those who need something more, and for those who find a more basic product a better fit for them at this time, we have our Silver-tier product.

We can and will tailor Customer Loyalty+ to your needs, using best practices, and local support.

Whether you choose our Gold-tier product or one of our other two options we have a solution that will meet your specific needs.

We offer a fully integrated, automated software solution combined with world-leading consulting and customer support. We become an extension of your team to deliver valued and timely results - every time!

Get started today

ISO 27001 Certified

For those who need more than just the "day-to-day" peace of mind that your data is safe, you can rest assured that your data is extremely safe and secure in our hands.

All of our platforms are tested and audited against the world's highest security standards. ISO 27001 is preferred by those in the banking and financial service sectors due to its strict controls and regular auditing procedures.

Along with our other clients, we are proud to be able to say that both Westpac and ANZ trust us with their customer data. You can too !

A Tool For Every Need

Loyalty Programs

Create a loyalty program that will keep your customers coming back for more. Choose a points-based redemption program, reward shopping frequency, or simply track sales across all platforms without a discount method and share suggested products with your database.

Find out more

Customer Retention Analysis

Analyse and draw out issues experienced by customers within your Customer Experience (CX) feedback to understand the root cause of churn. Improve retention by prioritising improvements based on solutions that will have the biggest impact for your business and its stakeholders.

Find out more

VoC Feedback Analysis

Detect and prevent issues that impact customer claims and business performance by streamlining operational inefficiencies and identifying opportunities to reduce churn. Investigate and understand issues that cause bottlenecks and decrease department performance using a customisable reporting framework that shares critical detail with relevant stakeholders in near-real-time.

Find out more

Staff loyalty drives customer acquisition

Loyalty programs don't need to be limited to customers: Our client, Samsung, proves that staff loyalty can be a highly effective method of driving customer acquisition. How do they do it? With a tailored rewards program designed to encourage retail staff to learn about newly released Samsung products, Samsung can ensure that staff are able to answer customers' questions in retail locations across the country.

Think outside the box about how loyalty and rewards programs can drive revenue for your business, and get in touch to start creating a program that will meet your goals.

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