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Touchpoint Group's Ipiphany platform goes beyond conventional text analytics solutions by providing a level of analytical depth that is three times greater than other software platforms. This heightened depth translates into a richer understanding of customer sentiment, behaviors, and preferences.
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Are you hoping to put a greater focus on Customer Experience this year? Whether you're just getting started or you're overhauling your methods, here are 7 great strategies to get you on your way to stellar CX.
Read moreAre you feeling overrun with feedback, but lacking a clear understanding of what it actually means? With thousands of lines of unstructured data like comments, feedback, and reviews, it can be hard to find actionable insights amongst the noise: Fortunately, Ipiphany has a solution.
Read moreIn short: Ipiphany can process as much data as you can give it. Our cutting edge Natural Language Processing (NLP) tool has been designed to read, understand, and contextualise data previously too complex to quantify.
Read moreThe first step in keeping your finger on the pulse of your customer interactions is feedback collection, but the real results come from what we do with that data. How do you understand and prioritise thousands of pieces of feedback to find the most important next steps for your business?
Read moreTouchpoint Group took the decision to seek accreditation to ISO27001, the most widely recognised information security standard, and is scheduled for accreditation in early 2020. What does this mean for your data? What trends can we see that might prevent misuse?
Read moreBefore switching to Ipiphany, Uber Australia's analysts took about 3 weeks to analyse 10k rows of customer data - often with results they weren't confident in. Ipiphany processed 17k rows of data and had these same analysts gaining a top level view of their data in under 10 minutes. Our founder discusses the importance of embracing change in the digital age.
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