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Touchpoint Group's Ipiphany platform goes beyond conventional text analytics solutions by providing a level of analytical depth that is three times greater than other software platforms. This heightened depth translates into a richer understanding of customer sentiment, behaviors, and preferences.
Read moreAre you doing justice to your customer feedback data? Customer surveys are the mainstay for collecting customer intelligence data and provide a potential goldmine for any organzation. That is, if they are done right and if you know what to do with it.
Read moreWells Fargo Released a major update to their Banking App UI on the 17th of February. The release was widely condemned by users and public review data analysis uncovers the dramatic effect it has had on user experience and engagement ranking...
Read moreOver the past 2 years, the face of retail has drastically changed. Looking forward, we believe retailers should focus on the following 5 actions to build more resilience in their customer experience and to emerge even stronger in the recovery.
Read moreEvery year for the past four years ex and current Black Caps and All Blacks come together to compete in the T20 Black Clash. Discover how MetroEXP and Ford NZ used TouchpointMX to run their SMS promotion
Read moreSince 2014, Touchpoint Group have been working with Samsung to come up with solutions to reduce their staff turnover and gain product advocates. TouchpointMX provides Samsung a dedicated, fully customisable, self-service e-Learning platform.
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