Learn how a range of businesses use Touchpoint Group's solutions to drive their digital customer engagement strategy, from acquisition and engagement to analysis and retention. Sign up to our newsletter to get updates sent to your inbox.
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This case study details how Touchpoint Group's AI Customer Analytics Tool, Ipiphany, can be leveraged to help JP Morgan Chase & Co. gain greater insight into the performance of their Mobile App through publicly available customer feedback data.
In this case study, we apply an Insurance Customer Life Cycle Analysis to publicly available review data to help Hastings Direct gain greater insight into potential performance improvements.
A global logistics company found itself in the perfect storm: Customers were constantly telling them exactly what they wanted and how they wanted it, but in such huge volumes it became unusable.
Touchpoint Group has delivered hundreds of CRM and loyalty solutions with varying levels of complexity and functionality. These case studies briefly demonstrate the flexibility and adaptability of ‘TouchpointMX Loyalty’, in different industries and channels.
“When our NPS suddenly declines, how can a product owner get immediate actionable insight about what to fix, and the potential impact on the NPS score, without having to read hundreds or even thousands of customer verbatim themselves?”
How Touchpoint Group's AI Analyst, Ipiphany™, can be used to guide improvements for the largest retail enterprise in the world - Walmart - to benchmark against competitors as well as detect and solve issues causing customer churn.