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Lloyds Bank take out the Touchpoint Group overall top performin App for Engaged Customer Score (ECS) in 2022 and have been one of the most consistent performers in this market segment. It is rare to see a dip in ranking or score for the Lloyds Bank app and while they still have a bit to do to catch Starling Bank in the overall UK market, the app is right up there with the Global leaders.
Read moreCitibank takes out the Number One Spot in the US Nationals market segment for 2022 in the Touchpoint group Engaged Customer Score (ECS) Rankings with an average ECS of 4.6 out of a possible 5.0. This top performer also has been in the top two apps in the entire US market all year in 2022 - A very close second to US Bank.
Read moreUS Bank takes out top spot in the US Banking App rankings in 2022. The App has been the consistent top performer every single month and has lead the Touchpoint Group Engaged Customer Score Rankings and wins our overall 2022 SURF Award for Security, Reliability, Useability and Functionality.
Read moreFifth Third Bank recently launched a major update to its user interface and customers have come out swinging with negative feedback. This is common with major updates as users get used to changes however, the focus for Fifth Third bank needs to be on rectifying glitches quickly and regular communication to users to speed up the adoption and educate them on new ways to navigate and use the app.
Read moreChase Banking App Continues Its Inconsistent Performance In The US The Chase banking app Engaged Customer Score ™ (ECS) in November 2022 was the lowest it has been in the entire year. Finishing November with an ECS of 2.92 this puts Chase in a high risk situation with potential customer churn.
Read moreNatWest Banking App Storms Into 2nd Place In Latest UK Engaged Customer Score Rankings The NatWest Banking App Engaged Customer Sore ™ (ECS) had a meteoric rise in November and is snapping on the heels of Lloyds for the top spot to finish out the year.
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