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Consistency remains the biggest concern for the US Regional banks, with Huntington as the perennial underperformer. In fact, when it comes to Huntington, being behind the rest of the market is where we see them demonstrating the most consistency.
Watch NowThis month’s focus is on the underperformers, and it’s evident that Wells Fargo hasn’t recovered from the major update to their app. Ironically the update hasn’t even fixed the very issue it was supposed to be addressing.
Watch NowIn this month’s look at UK Challenger banks Tony turns the spotlight on the underperformers. Monese is the one bank that is consistently underperforming, and they don't seem to be doing a heck of a lot about it.
Watch NowRevolut has plummeted from around 3,300 reviews a month to hardly any (188 in May). Chase is going in the opposite direction from almost none in late 2021 to over 1500 reviews a month as at May. That is actually the most frequently reviewed of all the Challenger apps, even more than Starling, the market leader.
Watch NowThe recovery of the Wells Fargo App since the UI update in Feb seems to have stalled. Some good signs of recovery in April, but customer sentiment has completely flattened off since and the app is still sitting on 3.3, well below the average scores above 4.0 the app has traditionally sat at prior to the update.
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